سياسة استرداد أموال زاخرا للأثاث
Overview
At ZakhareFurniture.com, we are committed to your satisfaction. If you are not satisfied with a purchase, we offer refunds under certain conditions, subject to this Refund Policy.
الأهلية لاسترداد الأموال
يمكنك طلب استرداد الأموال إذا:
* المنتج به عيب في التصنيع.
* المنتج المقدم يختلف بشكل كبير عما تم وصفه على الموقع (الحجم، المادة، اللون، الخ).
Refunds are not available if:
The item is custom-made / specially manufactured per your request.
* The product has been used, damaged after delivery, or the packaging is opened in such a way that resale is no longer possible.
* The customer changes their mind (unless within a specified cancellation window before production).
الإلغاء قبل الإنتاج
بإمكانك إلغاء الطلب المخصص *قبل بدء الإنتاج* عن طريق الاتصال بخدمة العملاء لدينا.
* إذا تم الإلغاء قبل الإنتاج، سيتم استرداد دفعتك المقدمة (ناقص أي وديعة غير قابلة للاسترداد).
Timeline for Returns / Refunds
Any defect or inconsistency must be reported within *48 hours* of delivery (or as per evidence guidelines).
* Once reported, we will inspect the product.
* If approved, refunds will be processed to the *original payment method* within *7-14 business days* (depending on banking/E-wallet policies).
Return Shipping / Costs
If refund is due to our error (defect or incorrect item), we will cover the return shipping cost.
* If return is due to change of mind (if accepted), the customer may bear the return shipping cost + any handling/restocking fee.
Deposit & Payment Considerations
For custom or made-to-order items, we require an advance payment/deposit, which may be partially or fully non-refundable once production begins.
* The amount and terms of the deposit will be clearly stated at the time of purchase.
Method of Refund
Refunds will be made via the same method used for purchase (credit card, bank transfer, etc.). If that’s not possible, an alternative agreed method may be used.
Method of Refund
How to Make a Refund Request
To request a refund, please:
1. Contact our Customer Service within the timeframe specified above. Provide your order number, photos showing the defect or discrepancy.
2. Return the product in its original condition, with all accessories and packaging.
3. Once we receive and approve the returned item, we initiate the refund process.
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10. Contact Information
If you have any questions or need help with returns/refund requests:
* Email: \[your support email]
* Phone: \[your phone number]
* Working Hours: \[e.g., Sunday to Thursday, 9 AM–6 PM]
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11. Changes to this Policy
We may update this Refund Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised.