Terms & Conditions and Order Policy
Custom Order Policy
Welcome to alzakhareffurniture! We create furniture exactly as per your choice – size, color, material, and design. Please read our policy carefully before placing a custom order.
Order Confirmation
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All custom orders require advance payment (30%-50% or full).
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Once payment is made, production begins according to your approved design.
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By making payment, the customer acknowledges that the order is custom-made and generally non-refundable.
Changes & Cancellations
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Order changes or cancellations must be requested before production starts.
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Once production begins, cancellations are not allowed due to material and labor costs.
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As per UAE Commercial Law, a cancellation after production has started may incur a 30%-50% cancellation fee.
Delivery
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Estimated delivery depends on order complexity.
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Unforeseen delays (supplier, shipping, natural events) are not the company’s responsibility.
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Please check your furniture at delivery to confirm condition and specifications.
Defects & Returns
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Custom-made furniture cannot be returned or exchanged, unless there is a manufacturing defect.
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Defective items will be repaired or replaced according to UAE Consumer Protection Law.
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Minor color or texture variations are considered normal and acceptable.
Liability
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The company is not responsible for damage due to misuse, improper installation, or handling.
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Customers must ensure accurate measurements and specifications.
Contact
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For any questions:
Phone: +971522515102
Email: zakhareffurniture2025@gmail.com